Privacy Policy
This Privacy Policy explains how SharpShore Guild (“we”, “us”, “our”) collects, uses, and safeguards information when you use our websites and services.
1. Information we collect
- Account data: name, email address, password hash.
- Transactional data: purchases, access logs, completion records.
- Support data: messages you send via contact forms or email.
- Technical data: IP address, device identifiers, browser type, pages viewed, and cookies as described below.
2. How we use information
We process data to deliver services, personalize learning content, prevent fraud, comply with legal obligations, and improve our platform. We never sell personal information.
3. Legal bases
Where applicable, we rely on contract performance, legitimate interests (e.g., platform security and analytics), consent (e.g., marketing emails), and compliance with law.
4. Cookies and similar technologies
We use essential cookies for authentication and session continuity, and functional cookies to remember preferences such as theme. You can control cookies via browser settings. Our site displays a cookie banner for consent where required.
5. Data sharing
We may share information with service providers under contract (e.g., payment processing, hosting). These providers are bound by confidentiality and security obligations and may only process data according to our instructions.
6. Retention
We retain data for as long as necessary to provide services and comply with legal obligations. Access records and course progress may be retained to preserve academic integrity and certification history.
7. Security
We apply reasonable administrative, technical, and physical safeguards, including encryption in transit, access controls, and routine security reviews. No method is perfectly secure, and we encourage strong passwords and MFA where available.
8. International transfers
If data is transferred across borders, we use approved safeguards such as Standard Contractual Clauses and require providers to implement appropriate security measures.
9. Your rights
Subject to local law, you may request access, correction, deletion, restriction, or portability of your data, and object to certain processing. To exercise rights, email [email protected].
10. Children’s privacy
Our services are not directed to children under 16. We do not knowingly collect data from children. If you believe a child provided personal data, contact us for deletion.
11. Changes to this policy
We may update this policy to reflect changes in law or our services. We will post the updated version with a new effective date.
12. Contact
For privacy inquiries, email [email protected] or write to Privacy, SharpShore Guild.